The Information Architecture Institute has a vibrant listserv, filled with insightful comments and thought-provoking questions from skilled practitioners. Often the questions have to do with how to get a grip on what a client really needs. Steve ‘Doc’ Batty has just posted his response to that question as it relates to a User Experience project.
Batty’s list of User Experience questions is excellent because it helps clearly define the “why” of the project. This makes defining the “how” much easier.
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